Refund policy

Ashas Shoes aims to provide a smooth shopping experience for every customer. If your order does not meet your expectations, you can apply for a return by following the guidelines outlined below.

Return Timeframe

Products can be sent back within 60 calendar days from the date your order is delivered.

Requirements for Accepted Returns

Returned shoes must:

Remain in unused condition
Be free from damage caused after delivery
Include the original box, packaging, and any included materials

We cannot accept returns for products that have been worn, altered, washed, or damaged through improper handling.

Starting a Return Request

Before returning an item, customers must first contact our support team. Please include:

Your purchase or order number
A short explanation for the return request

Once reviewed, we will provide instructions for the next steps.

Return Delivery Charges

Unless the item is faulty or an incorrect product was shipped, the customer is responsible for return shipping expenses.

Refund Information

Inspection Process

Every returned item is checked after arrival. Once the inspection is complete, we will inform you whether the refund request has been accepted or declined.

How Refunds Are Sent

Approved refunds are transferred back through the same payment option used when the order was placed.

Refund Completion Time

After approval, refunds are generally issued within 2 working days. The final posting time may depend on your bank, card issuer, or payment service provider.