Refund policy

Thank you for choosing Asha's Shoes. We are committed to providing quality footwear and a fair, transparent, and customer-focused returns process. Please read this policy carefully before placing your order.

Return Eligibility

We offer a 30-day return window from the date you receive your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with its original packaging, tags, and any included accessories.
Show no signs of wear, damage, or alteration.
Be accompanied by proof of purchase or your order confirmation.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they are defective, damaged upon arrival, or an incorrect item was supplied:

Shoes that have been worn outdoors or show visible signs of use.
Products damaged due to misuse, improper care, or accidental damage after delivery.
Clearance, final sale, or specially discounted items marked as non-returnable.
Items returned without their original packaging or proof of purchase.

Do Customers Pay for Return Shipping?

Customers are responsible for the cost of returning an item unless the product is defective, damaged, or an incorrect item was received. In those cases, Asha's Shoes will cover the return or exchange shipping costs.
We do not charge any restocking fees for eligible returns.

How to Request a Return

To request a return, please contact our customer support team and provide:

Your order number.
The reason for the return.

After reviewing your request, we will provide return instructions if your return is eligible.

If your return is approved, the item must be sent to our return address below:

Arndale Market
Unit 50, Arndale Centre 49 High Street Manchester M4 3AH England, United Kingdom

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 3 business days after the return has been approved. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number.
A brief description of the issue.
Clear photographs of the item and its packaging.

Once verified, we will work with you to provide an appropriate resolution, including a replacement, exchange, or refund where applicable.

Exchanges

Where stock is available, eligible items may be exchanged for a different size or replacement product.

Please contact our customer support team before sending any item for exchange. Exchange requests are subject to product availability.

Late or Missing Refunds

If you have been notified that your refund has been processed but have not yet received it, please first contact your bank or payment provider, as processing times may vary.

If you still require assistance, our customer support team will be happy to help.