Privacy policy

Welcome to Asha's Shoes. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://ashasshoes.com/ or purchase products from our online store.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide our services efficiently, we may collect the following information.

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment-related information necessary to complete your purchase
Order history and transaction details

Technical and Website Usage Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on the website
Referral source
Website interaction data

This information helps us improve website performance, security, and user experience.

How We Use Your Information

We use the information we collect to:

Process and fulfil customer orders
Deliver purchased products
Provide customer service and support
Send order confirmations and shipping updates
Process payments securely
Detect and prevent fraud or unauthorised activity
Improve our website and services
Respond to enquiries and requests
Send promotional communications where you have chosen to receive them

Payment Security

For your security, Asha's Shoes does not store complete payment card details on its own servers. Payments are processed securely through trusted third-party payment providers that use industry-standard security measures.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and enhance website functionality.

Cookies may be used to:

Remember customer preferences
Maintain shopping cart functionality
Analyse website traffic and performance
Improve security and user experience

You may manage or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

Your information may be shared only when necessary with trusted service providers involved in:

Payment processing
Order fulfilment and delivery
Website hosting and maintenance
Fraud prevention and security monitoring
Customer support services

These providers receive only the information required to perform their services and are expected to protect your data appropriately.

Data Protection

We implement reasonable administrative, technical, and organisational safeguards to protect your personal information against unauthorised access, misuse, disclosure, alteration, or loss.

While we strive to maintain high security standards, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to external websites for your convenience. Asha's Shoes is not responsible for the privacy practices, security measures, or content of third-party websites, and we encourage users to review their respective privacy policies.

Your Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal data
Object to or restrict certain processing activities
Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our website is intended for general audiences and is not directed toward children. We do not knowingly collect personal information from individuals who are below the minimum age required under applicable law. If such information is identified, reasonable steps will be taken to remove it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or website functionality. Any revised version will be published on this page with immediate effect.

We encourage customers to review this policy periodically.

Note: "This website is operated by Asha's Shoes Ltd (trading as Asha's Shoes)."